If an article was emailed to Traction, you can click Email
Reply from the Context Menu
or the Article Tools Menu to
send an email back to the person who sent the original message.
The Email Reply form will pop up.
The project choice will default to the current project,
or you can select a different project. In this example, the MarketResearch
project is chosen instead of the Inbox
project.
If you include Making Links to Traction Articles in
your message (e.g. ìThe answer to your question is in MarketResearch9î),
then select the Include Links into Traction option at the bottom
of the form.
The text of your reply will be logged to the project of
your choice, and a relationship Replies To and Is Replied to
By will be created between the inbound and outbound messages, see
below examples.
Just like the Add New Article form, this form includes
an option to Edit Attachments. Attachments will be sent and included
in the published article.
When you are ready to send the message, click Send.
Wait a few moments for Traction to process the request, then you will
see your message posted to Traction. The From
and To information will be included
below the text of your message.
Note the Replies To
relationship that was created, giving you direct access to the article
you replied from.
The message you replied to will have the converse, Is Replied to By relationship, see
below.
