If you forget your password, you can request that Traction sent you
a password change link. This link will enable you to change your password
for up to one hour. After an hour, you need to request a new link.
The Forgot your Password? link on the
login form is shown below.
Clicking this link expands the view to show a box where you can type
either:
Your Traction account name.
An email address associated with your Traction
account.
If your account has an associated email address, or the email address
has an associated account, you will see the message:
You should then get an email that looks like this:
If your mail client does not support HTML mail, you may instead see
a link like this:
This will take you to a page that will let you enter and log in with
a new password:
Once you log in with the new password, your old password will be disabled.
Notes
This feature is not supported when all Traction
authentication is handled by an external system.
This feature can be disabled by the Traction server
administrator.
This feature is not available if outgoing SMTP
email is not configured on the Traction server.
In order to use this feature, you must know either
your Traction account name or an email address associated with a Traction
account. If no email address has been associated with the account, you
will need to contact a Traction server administrator to either associate
an email address or reset your password.
