Traction TeamPage is a very flexible social software platform built for enterprise users and groups. Accordingly, uses are as limitless as the range of tasks and priorities of the knowledge worker.
Basic Skills
There are four key skills you need to publish to and manage information using Traction TeamPage:
1. Post an article: You might want to share a thought, an email, text from a web page or a file.
2. Comment on an article: Click to add a comment to an existing article
3. Link: Link to one or more existing Traction articles.
4. Label/Tag: Apply a label or labels to Traction articles.
Later in this guide, you will learn each of these skills. This is a simple set of activities that can be applied to any number of use cases or applications of the Traction TeamPageplatform.
Use Cases
Whatever your role, TeamPage will free you from the aches and pains of managing qualitative information and communicating effectively and efficiently with small or very large teams or stakeholder groups. Below are some examples of popular use cases include. You may also enjoy review the Customer Stories on our website to read about some real life examples.
Competitive Intelligence and Market Research: Use TeamPage to collect, organize and selectively distribute information from all sources. Provide your own commentary, reports and analysis with links to the sources captured in Traction.
Product Management: Use TeamPage to collect customer feedback, market research, bug reports, and product or feature ideas. Then define features, assign them to versions, mark them To Do and give them priority. Traction can help manage the features or bugs through a process to completion.
Program Management: Use TeamPage to define and track program objectives, serve as a communication hub for reports and issue alerts, provide critical information resources to small and large teams on a timely, highly available basis. Traction is also an effective way to label and track issues identified, to be sure they are kept "at the surface" until marked closed or done.
Research Lab Notebook: Whether doing drug research or product research and development, use TeamPage to document and organize your ideas, issues, Q&A, and findings. Traction's robust audit trail will assist collective understanding and document timing and evolution of ideas.
Online Documentation: Use TeamPage to create "wiki-style" documentation for internal or external use. TeamPage makes it easy for a group of people to work together to create a set of articles linked by unique page names. Authoring rights can be separated from publishing rights, with articles remaining in a draft state until published. This allows readers to be presented with a "latest stable" version of the documentation while revisions are ongoing. See Concepts of Wiki Projects for more information.
Customer or Partner Communication: Create a space in TeamPage for a key account or partner. This becomes the secure space for communicating, reporting, and sharing information between the two organizations. You can expose the customer or partner to their space as well as others that are relevant, such as a Support or Market Research spaces.
Customer Support: Create a secure or public space in TeamPage to post information relevant to all your customers or partners. This is an effective way to post and organize FAQs, company updates, and important resources. You may also take questions and comment answers in this space.
Operations Log: Use TeamPage to capture activity information in daytime or 24 hour operations. This is highly appropriate for cases where activity and issues raised need to be transparent (but secure) to stakeholders, and where information can get lost in the reporting shuffle between shift operations. Examples may include an emergency room log, ship's log, manufacturing log.
Company Newsletter: For internal and external distribution. Post news and events to TeamPage. Let TeamPage automate publishing and newsletter distribution.
Personal Weblog: A very public or very private place to capture your thoughts, ideas, and collected information. TeamPage provides a robust set of labeling and other tools to effectively organize your knowledge and, where and how appropriate, share with others.
This user guide focuses on how to navigate, search, publish to, and interact with Traction TeamPage. It does not discuss how to use TeamPage for a particular use case, such as those mentioned above.
If you are a user of an existing TeamPage server, navigate around to see how it is being used in your organization, or contact your administrator or project manager for direction as needed.